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jhi77 collects only the account and transaction data needed to keep your wallet funded and your session running. This policy explains exactly what we gather, why we hold it, and what you can do about it — access depends on your local law and eligible regions.
When you open an account on jhi77, we collect the registration details you submit — name, contact information and the credentials you choose. Once you fund your wallet through Rocket, Upay or Bank Transfer, we record the transaction reference, the amount posted and the timestamp. These records exist so your wallet balance stays accurate and any dispute can be traced back to a confirmed transfer notification. We also collect device and session data — browser type, IP address and the pages you navigate — to keep the platform running correctly on your mobile or desktop. This is standard operational data, not sold or shared for advertising. Cookie data tracks your session state so you stay logged in and your lobby filters hold between pages. We do not collect payment credentials such as Rocket PINs or bank passwords; those stay within the payment network. Where you provide identity documents during account verification, those files are held in encrypted storage and reviewed only for the verification step they were submitted to support. Retention periods depend on the applicable rules in the jurisdiction where your access is permitted.
This policy applies specifically to data processed through jhi77 — your account registration, wallet transactions, session activity and the support messages you send us. It does not extend to third-party services you reach from our pages. Understanding what falls inside and outside this policy helps you know where to direct questions about your information.
Data collected when you register, log in or update your account details falls under this policy. This includes your email, contact number and the verification documents you submit to complete account setup.
All wallet movements processed through Rocket, Upay or Bank Transfer are within scope. We hold transfer references and timestamps linked to your account; we do not store the payment network credentials you use to authorise those transfers.
Your browsing path within jhi77 — the lobby sections you visit, your session duration and device data — is covered here. This data is used for platform operation and is not passed to marketing networks.
If you follow a link to an external payment network, game studio or any service outside jhi77, their own privacy terms govern what they collect. We do not control or accept responsibility for data handled outside our platform.
You have practical choices about the data we hold on your account. The first step for most requests is your signed-in account area — from there you can review the details on file, check your transaction history and update contact information directly. If a detail cannot be corrected through the account page, you can submit a written request to our support route and we will review it against the records we hold. Where our retention of your data is no longer necessary for the purpose it was collected and no legal obligation requires us to keep it, you can ask us to remove it. We will confirm whether the request can be fulfilled given the requirements that apply in your region. For data queries that involve your Rocket, Upay or Bank Transfer transaction references, include the transfer date and wallet number so we can locate the correct record. Response timelines depend on the volume of requests at any given time; we do not commit to a fixed SLA. Availability of these rights may vary depending on local law and the eligible region through which your account operates.
Log into your account and open the account details section to see the information we hold. Transaction history linked to Rocket, Upay or Bank Transfer payments is listed there with reference numbers and timestamps.
Contact information and display preferences can be updated from the account settings page. For details that require identity re-verification, submit a request through the support channel with the relevant documents.
If you are unsure why a particular piece of data was collected or how long we hold it, send a written question via our published support route. We will respond with the relevant section of this policy and the operational reason for the data.
Where no legal or regulatory obligation requires us to keep a record, you may ask for it to be deleted. We assess each request against the jurisdiction rules that apply to your account region before confirming the outcome.
Privacy questions about your account data, wallet records or identity documents can be directed through the routes below. Use the channel that fits your query — written requests work well for data correction or removal; live chat suits quick account questions. All contact routes are accessible from your signed-in account area.
Open the live chat widget from your account dashboard to ask about your data, a transaction record or a policy question. Available through the signed-in account area.
Send a written request to our support email address published in your account help section. Include your account reference and the specific data point your request covers.
The help centre linked from your account page covers common privacy questions, the data correction process and how to submit a removal request. Start there before raising a formal request.
Our approach to data handling is built around the specific data flows that run through jhi77 — account registration, wallet top-ups through local payment routes, session activity and support correspondence. We apply encryption to stored identity documents and transmission-level security to data moving between your device and our platform. Cookie retention is session-scoped for login state and longer-lived only for lobby preferences; you can clear cookies from your browser at any time without losing your account data.
We use session cookies to keep you logged in and preference cookies to remember your lobby filters. No third-party advertising cookies are placed through our platform. Clear cookies from your browser settings if you prefer a fresh session.
Your account credentials are stored in hashed form; we never hold your raw password. Payment credentials for Rocket, Upay or Bank Transfer remain within the respective payment network and are not accessible to jhi77 staff.
Transaction records are retained for the period required by the rules applicable to your access region. Once that period lapses and no dispute is open, records move to archived storage and are accessible only on a formal data request.
When this policy changes in a material way, we post a notice in the account dashboard. Continued use of your account after the notice date indicates you have seen the updated terms. Contact support if you want a copy of the previous version.
These questions cover what we hear most often about account data, payment records and how to exercise your rights on jhi77. If your question is not here, the account help centre or our support email are the right next steps.
We do not sell your data. We share information only where required by the rules applicable to your access region or where a payment network needs a reference to process your Rocket, Upay or Bank Transfer transaction. Those parties are bound by their own data obligations.
Yes. Log in and open your account details page to review the information on file. Transaction references linked to your wallet top-ups are listed there. For a broader data summary, send a written request through the support email published in your account help section.
Retention periods follow the rules applicable to the region through which your account access is permitted. We do not apply a single universal timeframe. Once the required period ends and no open dispute exists, records are moved to restricted archive storage.
Documents submitted for verification are held in encrypted storage. They are reviewed only for the verification step they were submitted to support and are not used for any other purpose. You can ask for confirmation of their status via the support email route.
No. PIN and password credentials for Rocket, Upay or Bank Transfer stay entirely within the payment network. jhi77 receives only the transaction reference and amount confirmation that the network sends after a transfer is authorised.
Submit a written removal request through the support email in your account help centre. Include your account reference and specify which data you want removed. We assess each request against the legal and regulatory obligations that apply to your access region before confirming the outcome.